About Grassroots Intelligence
We're an intelligent business solutions company. We help small and mid-sized businesses save time, cut costs, grow revenue, and make better decisions using the most modern technology — without needing in-house technical expertise.
Our mission
To give every small business access to intelligent, modern technology — solutions built to last that create real, measurable impact.
Our vision
Every small business equipped with technology that works as hard as its people do.
What we stand for
Outcomes over hype
We tie every project to a measurable result.
Plain language
No jargon walls. We explain what we're doing and why.
Human-in-the-loop
AI augments people; it doesn't surprise them. Important decisions keep a human approver.
Privacy and safety first
Client data is protected, minimized, and never used to train public models without explicit consent.
Honesty
We say when AI is not the right answer.
Start small, scale what works
Prove value first, then grow.
Who we are
Tim Patten, founder — Tim works hands-on with AI every day: building and running real systems, from automated marketing to customer support workflows. He started Grassroots Intelligence to bring that same practical automation to businesses without technical teams. No hype, no jargon: just AI that saves time and pays for itself. Photo coming soon
We're based in Windsor, Ontario, Canada location to confirm and serve clients remotely worldwide.
Our approach to responsible AI
AI is powerful, and power needs guardrails. Here's how we work:
- Data minimization: we only access what's needed for the job.
- No training on your data: we use vendors and settings that don't train on business data where available.
- Access control: least-privilege access, secure credential storage, access revoked when the project ends.
- Human oversight: customer-facing and high-stakes outputs (legal, medical, financial, HR) get human review.
- Transparency: chatbots disclose they are AI where required or appropriate.
- No professional advice: we don't provide legal, medical, tax, or financial advice. Our tools assist; they don't replace licensed professionals.
- Accuracy: AI can make mistakes. We build checks, cite source documents where possible, and create escalation paths.
- Regulatory awareness: we work with Canada's PIPEDA and CASL, US CAN-SPAM and state privacy laws, and EU/UK GDPR in mind — and we recommend clients get their own legal review for regulated uses.
- Bias and fairness: we avoid AI for decisions that unfairly affect people, like fully automated hiring rejection.
- Written agreements: service agreement on every project, NDA on request, data processing terms where needed.
See our full AI Use Statement in the Terms of Service.
Work with people who tell it straight
If AI can help your business, we'll show you how. If it can't, we'll tell you that too.